Shipping & Returns

100% REPLACEMENT GUARANTEE

Our #1 goal is customer satisfaction and our #1 priority is quality.  With that in mind, we're proud to offer a 100% Replacement Guarantee on all products we sell.  If you receive a broken or defective unit, just let us know and we'll get it swapped out for you.  We understand how big of a problem a leaking cartridge can be, so we routinely inspect and analyze all of our products to ensure they're leak-free and sold as advertised. If you have any questions about our Replacement Policy, feel free to contact us.

RETURNS POLICY

All return requests are subject to the strict enforcement of the terms and conditions set forth herein.

TITLE AND RISK OF LOSS

Title and risk of loss to all goods ordered by the customer from the Cartridge Supply Co. shall pass to customer upon tendering of the goods to the applicable carrier at Cartridge Supply Co.'s facility.

AVAILABILITY AND LIMITATIONS

Due to supply constraints of some of our products and services, Cartridge Supply Co. reserves the right to change quantities available for purchase at any time, even after you place an order. There may be occasions when Cartridge Supply Co. confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Cartridge Supply Co. will cancel the order and refund your purchase price in full.

PRODUCT THAT MAY BE SUBJECT TO RETURN OR EXCHANGE

  • Product received which does not match the original invoice.
  • Unused and undiscounted product in its original packaging.
  • Defective or damaged in-transit product, which must be accompanied by photographic evidence thereof. Photographs of damaged product as well as shipping box required.

NON-RETURNABLE PRODUCT

  • Clearance and/or promotional items, the sales of which are final.
  • Product which is subject to bulk or quantity discounts.
  • Custom products.
  • Incomplete, partial, or used product.

DEADLINE FOR PROPOSED RETURN

Within fifteen (15) days of delivery of product, a notice of intent to return and reason therefore must be sent to Cartridge Supply Co.. Returns must be sent to Cartridge Supply Co. within thirty (30) days of delivery of product and postmarked within that time.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

SHIPPING

We can ship to virtually any address in the world.

All orders received before 12pm PST will be sent out via the desired method on the same day. Any orders received after this time will be sent the following day. 

We use USPS, UPS and Fedex shipping carriers and our orders are subject to their delivery. We will provide accurate shipping information via email 48 business hours after an order is placed. 

Business Hours are 8-5pm PST Monday to Friday.